Christmas Sensory Box 2025

***We aim to ship your orders within 3 working days of receiving your order.***

Your order will be shipped via the carrier of your choosing. Please keep an eye on our social media updates, or email us (hello@thesensoryboxcompany.com) for more information. 

Personalisation & gift-wrapping is available included. Your box will be printed with baby's name on the front (if you do not yet know the name, you may include the family name, e.g. 'Smith' would be become 'Baby Smith'). Your box will be gift-wrapped using gift-wrap of your choosing. If these are both left blank, we will pick the gift-wrap for you and write 'Your baby's Christmas sensory box'.

Replacements:

We aim to ensure that all products that are purchased reach you in perfect condition. However, if you receive an item that is faulty, please contact us and we will get a replacement sorted for you (this applies to the items within the box).

We do not accept returns for items that are defective after you and your baby have played with them; though please contact us if this happens within 10 days of your item being delivered, and we will do our best to help you.

We cannot return and refund items that have been personalised.

If you are not happy with your product, please contact us within 10 days of receiving your item on hello@thesensoryboxcompany.com and we will do our best to help resolve your query.

Returns:

Our policy last 30 days. If 30 days have gone back since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return and refund, your item must be unused and in the same condition you received it, and in the original packaging.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection for your refund.

If approved, your refund will be processed and the credit applied to your original payment method.

Personalised items:

All personalised items are not eligible for returns, however, if an item is faulty upon delivery, please contact us and we will arrange a replacement item.